Customer Engagement Specialist

Job Title: Customer Engagement Specialist

Job Overview:
A dynamic and results-driven customer engagement specialist is needed to join our team. The ideal candidate will be responsible for acquiring new customers, providing exceptional customer service, and driving business growth through sales and upselling. This role requires a strong understanding of customer needs, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
* Acquire new customers through various channels
* Provide outstanding customer service via phone, email, or chat
* Upsell and cross-sell products and services to existing customers
* Resolve customer complaints and issues in a timely and professional manner
* Collaborate with internal teams to improve customer experience and drive business growth

Requirements:
* High school diploma or equivalent required
* Basic knowledge of computers and software applications
* Excellent communication and interpersonal skills
* Ability to work in a team environment
* Strong problem-solving and analytical skills
* Willingness to learn and adapt to new situations

Preferred Qualifications:
* Previous customer service or sales experience
* Knowledge of sales and marketing principles
* Familiarity with CRM software

What We Offer:
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

How to Apply:
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application today.

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