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Product Training Specialist
3 weeks ago
Unlock Learnyst's full potential as a skilled Training Manager.
Role Overview:
Drive adoption through product training, translating product features into learning outcomes and creating engaging learning materials.
Key Responsibilities:
- Conduct training needs assessments for sales, support, and customers.
- Develop training roadmaps and programs aligned with product launches and releases.
- Design content: slide decks, video tutorials, FAQs, quick-reference guides.
Training Delivery & Support
- Facilitate live training sessions (virtual and in-person) for cross-functional teams and clients.
- Partner with product and sales teams to ensure training aligns with actual product usage.
- Offer post-training support: documentation, forums, and follow-up sessions.
Evaluation & Optimization
- Gather learner feedback, assess training effectiveness, and track outcomes.
- Revise content and approach based on feedback and analytics.
Collaboration & Operations
- Work with product developers to stay updated on new features and releases.
- Align training calendars with product and marketing roadmaps.
- Manage training metrics: session attendance, completion rates, learner satisfaction.
Requirements:
- Bachelor's degree in Education, Business, HR, or a related field.
- 3–5 years of experience in product training, learning and development, or similar roles.
- Strong ability to explain technical or complex product features simply and engagingly.
- Excellent presentation and public-speaking skills for diverse audiences.
- Experience with instructional design or adult learning principles.
- Project management skills, with strong organization and time management.
What We Offer:
- Opportunity to build and scale our training programs from the ground up.
- Creative ownership to shape onboarding and adoption experiences.
- Cross-functional exposure: work with product, sales, marketing, and support teams.
- Competitive compensation and learning opportunities.
- Standard hours: Monday to Friday, 10 AM – 7 PM (weekends off).
