Operations Leader
3 days ago
We are seeking a highly skilled and experienced City Operations Head to lead our city-wide operations in India. This is a leadership role that owns end-to-end last mile operations for our company.
Responsibilities:- Lead city wide operations to enable customers with on-time delivery of service
- Manage end to end of ground staff & last mile operations – from deployment, training, uptime, servicing to utilization.
- Continuously analyze processes & procedures to identify and implement improvements for customer satisfaction metrics, cost reduction, and service efficiency.
- Design an optimized instant-delivery network in order to further reduce delivery timelines & increase efficiency of the network
- Build scalable processes that expand the value proposition & be replicated in all the top cities in the country
- Create Performance monitoring metrics by tracking key performance indicators (KPIs) such as on-time delivery, service breaches, lost orders, cost per service, etc
- Build & lead teams of hub executives and recruiters.
- Drive service staff acquisition through on-ground marketing.
- Work with cross functional team to drive innovation & continuous improvements in the technology & algorithms used by the operations team on a day-to-day basis
- 10-14 years in driving business & last mile operations
- Experience handling operations P&L, large grey collar teams & complex ground operations.
- Excellent data & analytical skills to own Performance Metrics
- Fluent in English, Hindi, and Marathi
- Competitive salary package upto Rs.40LPA + Esops
- Location - Mumbai
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