Operations Director

2 weeks ago

Bengaluru, Karnataka, India beBeeOperational Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

As a seasoned professional, you will be responsible for leading sales, design, and operations. Your role will involve managing a team of Operations Leads to ensure customer satisfaction.

Key Responsibilities
  • Own the customer experience from post-booking to handover, ensuring timely resolution of issues.
  • Coordinate with cross-functional teams to facilitate issue resolution and empower your team members to solve problems on the ground.
  • Manage and develop your team, hiring top talent to strengthen capabilities.
  • Enforce standards to provide a standardized customer experience.

Your success will be measured by Customer Move-In Timeline Adherence, Overall CSAT Score, and Quicker resolution of escalations.

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