
Ethnic Wear Store Manager
3 days ago
We are seeking an experienced retail leader to oversee store operations and drive sales growth.
The ideal candidate will have a proven track record in managing high-performing teams, driving sales performance, and maintaining exceptional customer service standards.
This is an exciting opportunity for a results-driven professional to lead our flagship ethnic wear retail store and contribute to the company's success.
Key Responsibilities- Store Operations & Brand Standards:
- Oversee all aspects of daily store operations including opening/closing, cash handling, and POS systems.
- Maintain a visually appealing store environment through effective visual merchandising, cleanliness, and ambience.
- Implement seasonal campaigns, festive promotions, and new collection launches as directed by management.
- Sales & Customer Experience:
- Drive sales revenue to achieve and exceed monthly targets.
- Provide personalized styling guidance to customers for sarees, blouses, and accessories.
- Handle escalated customer queries and ensure smooth exchange/return processes.
- Cultivate long-term relationships with loyal customers and promote membership programs.
- Team Leadership:
- Recruit, train, and supervise sales staff, stylists, and support personnel.
- Monitor team performance, set targets, and conduct regular team meetings.
- Foster a motivated team that delivers exceptional customer experiences.
- Inventory & Stock Control:
- Oversee stock movement, replenishment, tagging, and barcoding.
- Maintain accurate records of saree collections and minimize stock loss/shrinkage.
- Provide timely feedback on bestsellers, customer preferences, and market trends to the merchandising team.
- Marketing & Engagement:
- Coordinate in-store events such as festive saree showcases, draping workshops, and wedding collection previews.
- Promote store offers and exclusive collections through local channels and social media collaborations.
- Develop and execute engaging marketing strategies to attract new customers.
- Reporting & Compliance:
- Prepare daily/weekly sales and footfall reports.
- Ensure compliance with billing, GST, and company policies.
- Maintain a safe and efficient work environment.
- Bachelor's degree in Retail, Fashion Management, or Business preferred.
- 4-6 years of experience in apparel/ethnic retail management.
- Proven success in achieving sales targets and leading retail teams.
- Excellent communication skills in English, Bengali, and Hindi.
- Strong leadership and people management skills.
- Proficiency in billing software, POS systems, and MS Office.
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