SaaS Technical Onboarding Specialist

2 days ago

Kottayam, Kerala, India beBeeOnboarding Full time US$ 90,000 - US$ 1,20,000
Technical Onboarding Specialist

We are seeking a detail-oriented and highly skilled Technical Onboarding Specialist to join our team.

About the Role:

As a Technical Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for new customers. This involves assisting with data integration, ETL/ELT operations, and technical configurations.

  • Lead customer onboarding sessions, guaranteeing smooth product adoption and integration.
  • Assist customers in migrating data through ETL/ELT pipelines while ensuring data accuracy and consistency.
  • Perform complex SQL queries and database operations to validate, transform, and troubleshoot customer data.
  • Utilize advanced Excel and spreadsheet skills for data manipulation, validation, and reporting.
  • Collaborate with cross-functional teams, including Product, Engineering, and Support, to enhance onboarding experiences.
  • Provide technical support and guidance on data-related challenges during onboarding.
  • Develop and maintain documentation for onboarding processes, best practices, and troubleshooting guides.

Required Skills and Qualifications:

  • 3-5 years of experience in SaaS onboarding, data operations, or a related technical field.
  • Proficiency in ETL/ELT processes and data transformation methodologies.
  • Strong SQL skills with experience in writing complex queries, data validation, and troubleshooting.
  • Advanced Excel and spreadsheet skills, including formulas, pivot tables, and automation.
  • Scripting expertise (preferably in Python, Shell, or other relevant languages) is highly preferred.

Benefits:

We prioritize the well-being of both our pet care providers and the pets they care for. We have an unyielding commitment to serving our customers, working diligently until they are fully satisfied. We focus on attention to detail and quality in everything we do.

A Great Place to Work:

If you are passionate about delivering exceptional customer experiences and have a knack for technical problem-solving, we encourage you to apply for this exciting opportunity.

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