Data Insights Specialist

3 weeks ago


Chennai, Tamil Nadu, India Toast Full time

As a Survey Operations Analyst at Toast, you will play a key role in facilitating digital listening across the employee life cycle. This involves administering our employee engagement tools and translating design requirements into live surveys and insightful/actionable dashboards.

Responsibilities:

  • Maintain data hygiene in our engagement tools and ensure the accuracy of employee feedback.
  • Design and develop complex surveys with multiple rules and workflows in Qualtrics.
  • Create compelling and user-friendly dashboards and reports in Qualtrics that meet the needs of various stakeholders.
  • Develop ad-hoc reports to address unique business questions by combining employee voice data from surveys with people data from our core systems.
  • Generate clear and comprehensive documentation about survey administration, survey access, and dashboards.
  • Collaborate with the People and Talent Analytics team to ensure seamless integration of dashboards across People Analytics in our BI visualization tools.
  • Assist in qualitative data collection and reporting, and manage security profiles across our People Analytics tools.

What we are looking for:

  • Bachelor's degree or equivalent.
  • 2+ years of experience with Qualtrics or equivalent workflow-oriented survey tool management.
  • Proficiency in handling sensitive and confidential data, as well as survey data reporting rules.
  • 2+ years of experience with business systems administration.
  • 2+ years of experience with data visualization and deep understanding of relevant best practices.
  • Strong verbal and written communication skills.
  • Ability to distill complex data patterns into compelling stories through slide decks, executive summaries, etc.

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast, our employees are our secret ingredient. When they are empowered to succeed, Toast succeeds.

We believe in embracing diversity and promoting inclusivity in all aspects of our organization. This is baked into our core values and drives our commitment to creating a workplace where everyone feels valued and supported.



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