Customer Experience Specialist

7 days ago


Bengaluru, Karnataka, India Nutanix Full time

Nutanix is a leader in Enterprise Cloud Technology and we are seeking a dynamic Customer Experience Specialist to deliver exceptional customer service and improve customer retention and subscription renewals.

This role involves advising our customers on maximizing the value from our wide array of solutions, while playing a key role in helping us realize our revenue goals. You will work closely with your peers in our regional sales organization and Renewal Quote Representatives to maximize the renewal revenue and renewal rate.

Your day-to-day will include collaboration and coordination with our Field Sales Account Managers, and Systems Engineers to focus on the overall adoption and utilization of existing portfolio to provide an ongoing best-in-class customer experience.

We enable customer success through personalized onboarding. Within 6 months, you will be comfortable with the tools and processes, built positive relationships with your internal and external ecosystem, and be able to define a customer engagement plan aligned with your account team for your dedicated territory.

The Nutanix Customer Success team is part of a broader ecosystem of functions focused on product adoption, renewals, retention, and accelerating revenue growth.

Key Responsibilities:

  • Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals.
  • Present Progress Check-Ins developed with Customer Systems Engineers to drive customer conversations surrounding adoption, support cases, license expiration, etc.
  • Manage the full renewal opportunity and all related forecasting activities.


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