Business Operations Lead

5 days ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

Job Overview:

We are seeking a Business Operations Lead to join our team. In this role, you will be responsible for leading and managing day-to-day business operations.

Key Responsibilities:

  • Develop and implement operational strategies to drive business growth
  • Analyze and maintain client service level agreements; implement improvement plans as needed
  • Selecting, training, developing, and managing performance of direct reports
  • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
  • Create and maximize relationships with client partners
  • Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards

Requirements:

  • Associate degree in related field with more than eight years of experience (with at least two years of Progressive Management Experience) preferred
  • Experience in International Voice Process
  • Minimum 1+ year Experience as Business Operations Manager
  • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback

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