Senior Customer Support Specialist for Digital Marketing Agencies
1 week ago
About Umbrella Micro Enterprises: A Global Leader in Marketing Services.
Overview:
We are seeking an experienced Senior Customer Support Representative to join our team. As a key member, you will provide top-notch support to our clients across various digital marketing solutions.
Key Responsibilities:
Deliver Exceptional Support
• Provide in-depth information on our comprehensive marketing services and their applications.
• Manage call escalations and client concerns with professionalism and efficiency.
• Maintain outstanding customer service while handling a high volume of inquiries and emails daily.
Tech-Savvy Support
• Utilize ticketing software like ZohoDesk, Zendesk, or HubSpot to manage and resolve customer issues efficiently.
Solution-Oriented Expertise
• Offer expert assistance to clients with complex operational issues related to sales conducted through our platform.
• Handle and resolve high-level billing inquiries.
Qualifications:
Critical Skills and Qualifications
• Background in digital marketing, including SEO, PPC, Facebook advertising, or website building.
• Minimum 3+ years of experience in SaaS-related customer support, with a proven track record of excellence.
• Exceptional written and verbal communication skills.
• Proven ability to manage time effectively and handle multiple high-priority tasks simultaneously.
• Demonstrated experience in proactively identifying and resolving customer concerns, utilizing problem-solving skills and critical thinking to ensure client satisfaction.
Why Join Us:
Benefits and Opportunities
• Be part of a dynamic team of industry leaders.
• Significant opportunities for growth and professional development.
• Fully Remote position.
• Work in an environment that values your contributions and fosters a positive work culture.
Salary: $60,000 - $80,000 per year.
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