Senior Customer Support Specialist for Digital Marketing Agencies

1 week ago


Delhi, Delhi, India Umbrella Micro Enterprises Full time

About Umbrella Micro Enterprises: A Global Leader in Marketing Services.

Overview:

We are seeking an experienced Senior Customer Support Representative to join our team. As a key member, you will provide top-notch support to our clients across various digital marketing solutions.

Key Responsibilities:

Deliver Exceptional Support

• Provide in-depth information on our comprehensive marketing services and their applications.

• Manage call escalations and client concerns with professionalism and efficiency.

• Maintain outstanding customer service while handling a high volume of inquiries and emails daily.

Tech-Savvy Support

• Utilize ticketing software like ZohoDesk, Zendesk, or HubSpot to manage and resolve customer issues efficiently.

Solution-Oriented Expertise

• Offer expert assistance to clients with complex operational issues related to sales conducted through our platform.

• Handle and resolve high-level billing inquiries.

Qualifications:

Critical Skills and Qualifications

• Background in digital marketing, including SEO, PPC, Facebook advertising, or website building.

• Minimum 3+ years of experience in SaaS-related customer support, with a proven track record of excellence.

• Exceptional written and verbal communication skills.

• Proven ability to manage time effectively and handle multiple high-priority tasks simultaneously.

• Demonstrated experience in proactively identifying and resolving customer concerns, utilizing problem-solving skills and critical thinking to ensure client satisfaction.

Why Join Us:

Benefits and Opportunities

• Be part of a dynamic team of industry leaders.

• Significant opportunities for growth and professional development.

• Fully Remote position.

• Work in an environment that values your contributions and fosters a positive work culture.

Salary: $60,000 - $80,000 per year.



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