Business System Enhancement Professional

Job Description

We are seeking a seasoned professional to join our Business Systems Team as a Business Systems Specialist. This role will play a critical part in ensuring the accuracy and usability of our sales tools, with a primary focus on Salesforce and other related systems.

Your Responsibilities:

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• Serve as a liaison between IT Development and business functions to drive system enhancements to completion through business requirement gathering, documentation, prioritization, and testing in an Agile environment.

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• Resolve Tier 2 support requests driving to timely resolution for the end user.

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• Demonstrate thorough understanding of role hierarchy, forecast hierarchy, and territory hierarchy.

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• Troubleshoot and resolve tier 2 tickets from sales users related to Salesforce, sales forecasting, and other sales tools.

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• Drive all issues to resolution with a strong focus on customer satisfaction through timely follow-up, attention to detail, and cross-functional collaboration with IT and other team members.

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• Work closely with the company's Subject Matter Experts and IT to research and resolve issues related to Salesforce and Clari.

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• Partner with Sales Operations, Sales Leadership, and our Revenue Acceleration team to understand business requirements for systemic enhancements and then partner closely with IT Development for execution through an Agile environment.

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• Perform business requirement gathering, documentation, prioritization, and testing in an Agile environment.

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• Conduct change management for related system enhancements.

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• Project Manage and provide direct support to Merger & Acquisition related Salesforce changes.

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• Utilize business knowledge and expertise to drive business process improvements.

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• Balance relationships with multiple business teams for new solution features and technical support.

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• Perform regular SFDC data audits to ensure accuracy within the system.

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• Assist in scheduled maintenance of the systems via data migrations.

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• Assist with documentation of best practices and usage.

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Qualifications and Requirements

To be successful in this role, you will need:

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• 9+ years of professional experience in system and tools support, with a strong background in Salesforce.

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• Salesforce certification is highly preferred, though not mandatory.

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• Strong understanding of the Salesforce ecosystem, terminology, and best practices, with particular focus on data security.

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• Proven hands-on experience with sales forecasting tools and supporting sales teams with system and tool enablement.

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• Experience working in sales environments and sales processes is a strong advantage.

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• Skilled in driving system and process changes in Agile environments, collaborating effectively with cross-functional teams.

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• Demonstrated ability to train and enable sales users on new Salesforce functionalities and system enhancements.

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• Strong experience with data extraction, mass updates, and bulk operations using tools like Workbench and Data Loader.

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• Ability to manage and collaborate with diverse stakeholders, including both technical and non-technical internal/external customers and vendors.

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• Solid knowledge of ServiceNow, JIRA, Anaplan, and SOQL is a plus.

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• Excellent time management, problem-solving, and communication skills with the ability to tailor messaging for different audiences.

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• Recognized as a quick learner who thrives in fast-paced environments.

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• Strong team player with a service-oriented and customer-first mindset.

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• Demonstrated commitment to continuous learning, flexibility, quality, and relationship-building.

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Additional Information

The Business Systems Team at