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Tech Support Specialist
2 weeks ago
We are seeking a highly skilled Application Tech Support Practitioner to join our team. As the ongoing interface between clients and systems or applications, you will be responsible for ensuring seamless communication and resolving technical issues promptly.
This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has strong analytical skills. You will work independently and become an Subject Matter Expert (SME) in your field.
Key Responsibilities:
- Perform independently and become an SME.
- Active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Provide Japanese language support to clients.
- Deliver service desk voice support efficiently.
- Maintain client satisfaction through effective communication.
- Troubleshoot technical issues promptly.
- Document and escalate complex problems for resolution.
- Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support.
- Strong understanding of IT service desk operations.
- Experience in incident management and ticketing systems.
- Knowledge of ITIL framework for service delivery.
- 15 years full-time education is required.
- Minimum 2 years of experience in Service Desk Management.
As an Application Tech Support Practitioner, you will have the opportunity to work with a global leader in strategy, technology consulting, and digital services. Our company offers a collaborative and dynamic work environment where you can grow professionally and personally.
About UsOur company has a global presence with employees in multiple locations across the globe. We are recognized for our people-first and employee-oriented policies. Along with offering hybrid work options, we provide flexible location options to employees, making it easy for them to balance their work and personal life.
