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Senior Site Reliability Engineer

1 month ago

Bengaluru, Karnataka, India Thomson Reuters Full time
About the Role

We are seeking a highly skilled Senior Site Reliability Engineer to join our team in Bangalore, supporting global locations. This position involves managing critical Thomson Reuters Editorial Applications hosted on AWS cloud, working closely with application development, networks, security, management systems, storage, and database teams.

Key Responsibilities
  • Manage environments in cloud, ensuring high availability and scalability.
  • Handle Thomson Reuters application installations and troubleshoot application issues on Windows-based systems.
  • Apply application patches, fixes, and product-specific updates on Assembly and Production systems.
  • Perform end-to-end application and product testing, ensuring quality and reliability.
  • Maintain strong links with 1st Level groups and Development teams, ensuring seamless collaboration.
  • Coordinate with integrators to meet operational requirements and ensure business continuity.
  • Manage change requests to support product enhancement and growth, minimizing service disruption.
  • Provision and maintain documentation on system configurations, databases, and daily operational procedures.
  • Coordinate with operational, product, and development groups to support projects for business continuity or service enhancements.
  • Follow defined project, implementation, and support processes, ensuring adherence to Service Level Agreements.
  • Perform incident and problem management, logging and tracking issues until satisfactory resolution.
  • Participate in on-call responsibilities and perform related duties as assigned or requested.
Requirements
  • Minimum 6+ years' experience in cloud with Windows-based Operating Systems.
  • Minimum 2 years' experience with various software applications, Windows Administration, and Troubleshooting.
  • DevOps in AWS: Experience in AWS DevOps specific services (CodeBuild, CodeDeploy, CodePipeline, ECS, EKS, setting up CI/CD pipeline on AWS).
  • Strong analytical skills, with ability to perform root cause analysis and create solutions to resolve incidents.
  • Good verbal and written communication skills, with ability to work in a collaborative team-oriented environment.
  • Ability to work in a fast-paced dynamic environment, with strong sense of urgency and desire to deliver solutions against strict timelines.
About You

We are looking for a highly skilled and motivated individual with a strong desire to improve processes and documentation. If you have experience with ITIL-based release management processes, Web Applications, .NET-based Applications, scripting, software programming languages, databases, and SQL commands, we encourage you to apply.

What's in it for You?

As a Senior Site Reliability Engineer at Thomson Reuters, you will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles, delivering a seamless experience that is digitally and physically connected.
  • Wellbeing: Comprehensive benefit plans, flexible and supportive benefits for work-life balance, flexible vacation, two company-wide Mental Health Days Off, work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription, retirement, savings, tuition reimbursement, and employee incentive programs.
  • Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: LinkedIn Learning access, internal Talent Marketplace with opportunities to work on projects cross-company, Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Ten employee-driven Business Resource Groups, two paid volunteer days annually, Environmental, Social, and Governance (ESG) initiatives for local and global impact.
  • Purpose Driven Work: We help our customers pursue justice, truth, and transparency, upholding the rule of law, turning the wheels of commerce, catching bad actors, reporting the facts, and providing trusted, unbiased information to people all over the world.

We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.