Senior Site Reliability Engineer

3 weeks ago

Bengaluru, Karnataka, India AMEX Full time

Drive Reliability and Performance

As a Senior Site Reliability Engineer at AMEX, you will lead the way in developing and implementing comprehensive SRE strategies aligned with the company's goals and objectives. With a focus on reliability, performance, and scalability, you will work with a team of SRE professionals to drive the success of GRC technology solutions.

SRE Strategy and Leadership

  • Develop and implement a comprehensive SRE strategy aligned with the company's goals and objectives.
  • Lead a team of SRE professionals to drive the reliability, performance, and scalability of GRC technology solutions.

Key Responsibilities

  • Establish observability practices to ensure real-time insights into system performance, availability, and customer experience.
  • Implement monitoring tools, metrics, and dashboards to proactively identify and address potential issues.
  • Lead all aspects of the end-to-end production support process, including incident management, problem resolution, and service-level agreement (SLA) compliance.
  • Collaborate with multi-functional teams to enhance customer journeys through seamless and reliable technology experiences.
  • Promote and implement standard methodologies, including error budgeting, chaos engineering, and disaster recovery planning.

Requirements

  • 6-8 years of experience and degree or equivalent experience in Computer Science, Information Technology, or related field.
  • Deep understanding of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms.
  • Strong leadership and people management skills, with the ability to inspire and empower successful SRE teams.

Preferred Skills

  • Hands-on coding and System Design of highly available distributed systems.
  • Java/Golang/Javascript, Kubernetes, Docker.
  • Knowledge on modern observability stack splunk, elastic search, Prometheus, Grafana.
  • Knowledge of cloud-based SRE practices and experience with public cloud platforms such as AWS, Azure, or Google Cloud.

At AMEX, we value our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes competitive base salaries, bonus incentives, support for financial-well-being and retirement, and comprehensive medical, dental, vision, life insurance, and disability benefits. We also offer flexible working models, generous paid parental leave policies, and free access to global on-site wellness centers staffed with nurses and doctors. Join us in shaping the reliability and performance of GRC solutions for a secure and compliant world.

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