Frontline IT Support Professional

16 hours ago

Anand, Gujarat, India beBeeITSpecialist Full time ₹ 11,70,000 - ₹ 13,75,000
Job Description

We are seeking a proactive and solutions-oriented ITCS Enablement Specialist to join our team in Bangalore. This is a frontline, on-site role responsible for providing exceptional IT support to employees across local, remote, and home office environments.

The role involves a combination of day-to-day technical support, asset lifecycle management, IT operations, and participation in broader technology projects. You will interact with internal staff via ticketing systems, phone, email, chat, and in-person, resolving issues, delivering new capabilities, and enhancing end-user satisfaction.

  • Provide end-user support for hardware, software, and peripherals (including laptops/desktops, printers, mobile devices, A/V equipment).
  • Deliver multi-channel support (in-person, phone, email, chat, and WebEx) for local and remote users.
  • Support the transition from our current ITSM platform to ServiceNow. Manage tickets efficiently and escalate when necessary.
  • Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
  • Use FreshService for IT asset lifecycle management, including STPI bonded asset tracking and inventory audits.
  • Enforce IT security policies and assist in remediating security incidents or vulnerabilities.
  • Troubleshoot issues related to network connectivity, A/V conference tools, scanning, printing, and device access.
  • Collaborate with internal teams to identify and implement service improvements or automation opportunities.
Required Skills and Qualifications

To be successful in this role, you must have:

  • 4+ years of experience in an IT Helpdesk or Technical Support role.
  • Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting Windows 11, MacOS (Sequoia), and common business productivity software.
  • Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.
  • Able to troubleshoot and resolve technical issues for non-technical users with patience and clarity.
Benefits

As an ITCS Enablement Specialist, you will enjoy:

  • A full-time, standard day shift role based on-site in our Nagawara, Bangalore office.
  • Ongoing training and development opportunities to enhance your skills and career.
  • A diverse and inclusive work environment that values individual perspectives.
How to Apply

Apply now to take the first step in your exciting new career as an ITCS Enablement Specialist.

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