Strategic Operations Coordinator
2 weeks ago
Eubrics is a cutting-edge startup that's revolutionizing the way enterprises manage operations. Our innovative AI Simulator & Nudges platform predicts and analyzes skill gaps, suggesting smart actions for higher performance.
We've already made a significant impact, with top Fortune 100 companies as clients and a 100% client retention rate. With seed investment and global partnerships in place, we're poised for further growth and success.
Job DescriptionAs our Strategic Operations Coordinator, you'll play a crucial role in driving operational excellence across large enterprise clients. Your responsibilities will include:
Key Responsibilities- Delivery Management: Monitor progress, ensure quality standards, and address any issues or delays.
- Insights and Analysis: Create detailed reports on customer support metrics, product performance, and key performance indicators (KPIs).
- Customer Support: Address tickets efficiently, ensuring high levels of customer satisfaction through effective communication and problem-solving.
- Client Launch Management: Collaborate with the technical team for initial setups, conduct thorough validation, and guarantee alignment to client requirements.
- Stakeholder Communication: Keep stakeholders informed through regular email updates on project statuses, delivery timelines, and changes.
- Process Improvement: Continuously assess and enhance operational processes to optimize efficiency and customer satisfaction.
To succeed in this role, you'll need:
- Strong Analytical Skills: Ability to interpret complex data sets and create actionable insights.
- Excellent Communication Skills: Effective written and verbal communication, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Technical Proficiency: Proficiency in using relevant software tools for customer support and project management.
This is an exciting opportunity for a proactive and adaptable professional who's passionate about customer success and operational excellence. If you're looking to make a meaningful impact at a growing startup, we encourage you to apply.
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