Community Engagement Specialist

4 weeks ago

Hyderabad, Telangana, India DigitalOcean Full time

Community Program Manager Job Description

We are seeking a seasoned Community Program Manager to join our team. As a Community Program Manager, you will be responsible for developing and managing programs that support our community objectives. This includes defining program strategy, evaluating platforms for execution, engaging with customers to gain insights, and creating program guidelines and governance.

Key Responsibilities:

  • Oversee the development of new and management of existing programs that support community objectives
  • Define program strategy, including mission, business goals, and audience
  • Evaluate platforms to execute programs for scale
  • Engage with customers to gain insights and co-innovate programs
  • Create program guidelines and governance
  • Develop engagement strategies to drive program awareness and growth
  • Work with local developer communities, meetup groups, and other platforms to improve brand presence and credibility
  • Plan meticulously, putting it down in writing to collaborate with stakeholders
  • Document, track, and report within a Salesforce CRM system
  • Interact extensively across all functional teams within DigitalOcean globally
  • Bring a high-energy, positive mindset every day that embodies the DigitalOcean principles
  • Develop budgets and resourcing plans for programs
  • Meet with program stakeholders to discuss goals and status of programs
  • Provide regular reports on the effectiveness and status of programs

Requirements:

  • 3-5 years of experience in Community and/or Program Management and 6-8 years of relevant work experience
  • Excellent time management, facilitation, and organizational skills
  • Passion about being a community and customer advocate
  • Experience working with online community and advocacy platforms and tools
  • Proficient in driving various developer marketing campaigns through industry and customer marketing field events
  • Strong networking and communication skills (written/verbal/presentation) and ability to develop and maintain great stakeholder relationships
  • Awareness of emerging trends in the local market for cloud services and ability to create and capitalize on opportunities for DO
  • Detail-oriented and extremely organized with an ability to multi-task and prioritize tasks
  • Bachelor's Degree strongly preferred
  • Be curious and ask questions
  • Unafraid to try something new and take calculated risks
  • Comfortable with Marketo and Salesforce platforms
  • Ideally, a proven track record in Developer/Start-up businesses
  • Good technical understanding and ability to pick up new tools quickly

Why Work for DigitalOcean?

  • We prioritize career development and provide resources to ensure you keep growing
  • We care about your well-being and provide a competitive array of benefits to support your overall well-being
  • We reward our employees with bonus and equity compensation
  • We value diversity and inclusion and recognize that diversity of thought and background builds stronger teams and products to serve our customers

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