Community Engagement Specialist

4 weeks ago

Hyderabad, Telangana, India Digital Nest Full time

Job Title: Community Engagement Specialist

Job Summary:

We are seeking a highly skilled Community Engagement Specialist to join our team at Digital Nest. As a Community Engagement Specialist, you will be responsible for fostering a positive and engaging environment across our social media platforms, forums, and other community spaces.

Key Responsibilities:

  • Video Content Development: Create engaging and informative videos for our YouTube channel, research and develop content ideas that cater to our target audience, script and record high-quality videos, and collaborate with the marketing team to optimize video reach and engagement.
  • Develop and Execute Engagement Strategies: Create and implement community engagement strategies that increase participation and interaction across online and offline channels.
  • Event Organization: Plan, coordinate, and host community events, both online and offline, to strengthen community ties. This includes webinars, live chats, meetups, and larger events.
  • Anchoring Events: Act as the anchor or host for community events, ensuring smooth execution and a welcoming atmosphere for all participants.
  • Client, Customer, and Alumni Relationship Management: Build and maintain strong relationships with clients, customers, and alumni, ensuring their continued engagement with the community and brand.
  • Social Media and Community Monitoring: Manage and monitor social media platforms, forums, and other community channels, responding to inquiries, comments, and feedback in a timely and professional manner.
  • Content Creation and Curation: Create and curate engaging content that resonates with the community, fostering discussions and interaction.
  • Collaboration: Work closely with the marketing, product, and customer support teams to align community efforts with broader company goals.
  • Performance Analysis: Analyze community performance metrics and report on the effectiveness of community initiatives, making data-driven recommendations for improvement.
  • Industry Trend Awareness: Stay updated with industry trends and best practices in community management to continually enhance the community experience.

Requirements:

  • 1-4 years of experience in anchoring, hosting, journalism, community management, social media management, or a related role.
  • Event Planning Experience: Proven experience in organizing and hosting both online and offline events.
  • Anchoring Skills: Comfortable with public speaking and anchoring events, creating an engaging and inclusive atmosphere.
  • Relationship Management: Strong ability to build and maintain relationships with diverse groups, including clients, customers, and alumni.
  • Excellent communication and interpersonal skills, with a strong ability to connect with diverse audiences.
  • Proficiency in using social media platforms, community management tools, and analytics software.
  • Strong writing and editing skills, with the ability to craft engaging and on-brand content.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Passion for building and nurturing communities and a deep understanding of community dynamics.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and collaborative team.
  • Flexible working hours and remote work options.
  • Professional development and growth opportunities.
  • A chance to make a meaningful impact on a growing community.

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