Client Service Officer

3 weeks ago


Tiruchi, Tamil Nadu, India Sisco Jobs Full time
Job Title: Client Service Officer

Job Summary:
We are seeking a highly skilled Client Service Officer to join our team at Sisco Jobs. As a Client Service Officer, you will be responsible for handling incoming calls from Justdial and responding efficiently. You will also make outbound calls to vendors and clients for updates and inquiries. Your primary goal will be to ensure thorough follow-up on all ongoing projects and tasks.

Key Responsibilities:

Handle incoming calls from Justdial and respond efficiently.
Make outbound calls to vendors and clients for updates and inquiries.
Ensure thorough follow-up on all ongoing projects and tasks.
Maintain attentiveness and responsiveness during working hours.
Regularly submit and updated detailed reports for project tracking.
Coordinate effectively between internal teams and external stakeholders to ensure smooth workflow.

Essential Qualifications:

Proficiency in MS Excel, Word, and PowerPoint is a must.
Strong communication skills in either Malayalam or Kannada.
Ability to multitask and handle multiple projects simultaneously.

Required Skills:

Excellent verbal and written communication skills.
Strong organizational and time management abilities.
Attentive, responsive, and proactive approach to work.
Familiarity with customer service practices and ability to handle customer inquiries professionally.

About Sisco Jobs:

At Sisco Jobs, we are committed to providing exceptional customer service and support to our clients. We are seeking a highly skilled Client Service Officer to join our team and contribute to our mission.

Responsibilities:

As a Client Service Officer, you will be responsible for handling inbound sales inquiries from various lead sources. You will generate new sales leads and handle outbound cold sales calls. You will conduct field sales by networking with hospitals and doctors, meeting clients in person. You will schedule and conduct product demos to potential buyers in an effective manner as a solution consultant. You will send price quotes and negotiate with end customers to close deals favorably, ensuring maximum lead conversions and revenue generation. You will meet weekly, monthly, and quarterly sales targets. You will participate in weekly and monthly sales meetings and discussions, sharing constructive strategies for improving sales. You will maintain and update a sales pipeline on CRM monthly. You will listen attentively, understand, and respond to customer requirements and issues on CRM. You will coordinate with the technical support team and development team to provide prompt and knowledgeable solutions to customer issues. You will conduct regular follow-ups on any issues raised to ensure complete resolution and customer satisfaction.

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