Become a Skilled Credit Card Fraud Investigator

3 days ago


Amrāvati, Maharashtra, India beBeeCreditCardFraud Full time ₹ 14,35,125 - ₹ 20,37,250

Job Title: Credit Card Fraud Investigator

About the Role:

This role is a critical part of our fraud and dispute process team, working to protect us from financial losses. We're looking for someone with a strong analytical mindset and excellent problem-solving skills to join our team.

Key Responsibilities:

  • Investigate and analyze complex cases related to credit card transactions, ensuring timely resolution according to defined service level agreements.
  • Review transaction details, customer claims, and supporting documentation to identify fraudulent activities and validate disputes.
  • Collaborate with cross-functional teams to ensure seamless case resolution and provide detailed and accurate documentation of case outcomes.
  • Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
  • Mentor and support junior associates by sharing best practices and providing guidance on complex cases.

Qualifications & Skills:

  • Bachelor's degree in any field
  • Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry
  • Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies
  • Analytical mindset with the ability to interpret complex transaction data and detect irregularities
  • Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment
  • Ability to handle confidential information with integrity and discretion
  • Flexibility to work in shifts (if applicable)


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