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Infrastructure Resolution Expert

1 week ago

Noida, Uttar Pradesh, India Tata Consultancy Services Full time

Infrastructure Resolution Expert Job Summary:

Tata Consultancy Services is looking for an experienced Infrastructure Resolution Expert to join our team. In this role, you will be responsible for resolving customer issues related to our infrastructure.

Key Responsibilities:

  • Provide technical assistance to customers via phone and email
  • Work closely with internal teams to address customer complaints and concerns
  • Identify and implement process improvements to enhance customer satisfaction
  • Develop and maintain knowledge of our products and services
  • Contribute to the development of training programs for new hires

Essential Qualifications:

  • Bachelor's degree in IT or related field
  • At least 5 years of experience in a customer-facing role
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a team environment
  • Familiarity with customer relationship management tools