IT Service Resolution Expert

About the Role: We are seeking a highly motivated and detail-oriented individual to join our team as an Account Resolution Expert. In this role, you will be responsible for resolving disputed accounts, communicating with clients, and ensuring timely resolution. The successful candidate will have excellent communication and interpersonal skills, with the...

Issue Resolution Expert Job SummaryVisit Health is seeking an Issue Resolution Expert to join our team. The ideal candidate will have a strong background in customer service, with a proven track record of resolving complex issues. They will be an expert in helpdesk software, with the ability to troubleshoot and resolve technical problems quickly.About the...

Job Overview: As an Executive Dispute Resolution Specialist at EXL Service, you will play a critical role in resolving disputed accounts. You will be responsible for determining the appropriate dispute classification, ordering new and reviewing existing documentation, and preparing correspondence.The ideal candidate will have good English comprehension...

Kotak Mahindra Bank is a leading financial services institution that values excellence in customer experience. We are looking for an Inbound Call Resolution Expert to join our team and help us deliver exceptional customer experiences.Key Responsibilities:Attend to inbound calls from customers and resolve their queries and concerns in a timely and efficient...

Job SummaryWe are seeking a highly skilled and experienced Compliance Officer - Financial Services to join our team at EXL IT Service Management. As a Compliance Officer, you will play a crucial role in ensuring the company's operational controls, service delivery, fraud risk assessment, client contracts, and organizational policies and procedures are in...

Job Description- Has to do B2B collections & dispute resolution.- Contact customers for payment through phone & email and adhere to collections strategy- Analyze AR aging reports, prioritizing customer accounts and take necessary actions to expedite resolution- Respond to inquiries from customers or internal stakeholders regarding account reconciliations.-...

Company OverviewWe are Barclays, a leading financial institution with a strong commitment to customer service. Our mission is to deliver exceptional experiences to our customers, and we are seeking a highly skilled Correspondence Handling Expert to join our team.Job SummaryIn this role, you will be responsible for handling, routing, and processing customer...

Job DescriptionJob Title: Customer Service ExpertExp: 0-5 yrsJob Title: Customer Service ExpertWalkin drive Location: Candor Techspace, Sector 135, NoidaTiming 10am to 5pmDrive Date 5th and 8th MarchLocation: Candor Techspace, Sector 135, NoidaJob Type: Full-timeAbout the RoleWe are looking for highly motivated and customer-focused individuals to join our...

Job SummaryEXL IT Service Management is seeking a Financial Operations Expert to join our team. In this role, you will be responsible for preparing and reviewing complex financial documents, reconciliations, and process documentation.Key ResponsibilitiesPrepare and review medium to high complexity financial documents, including journal entries,...

EXL IT service management is seeking a Governance Process Expert to lead the enhancement of our technology operations governance processes.The ideal candidate will collaborate with technology outsourcing partners, review and improve Incident, Change, and Problem Management processes, track key performance indicators like SLA, MTTR, and MTBF, and drive FinOps...

SCADA System Maintenance:A SCADA Engineer at Awign Expert will be responsible for understanding, troubleshooting, and maintaining our current SCADA system developed on the Ignition Platform. This includes managing backup and restore operations, monitoring alarms, indicators, and alert notifications. The ideal candidate should have experience in Energy...

Accounting and Billing RoleWe are seeking a highly skilled Invoicing and Collections Expert to join our Financial Operations Team at EXL IT Service Management. As a key member of this team, you will be responsible for ensuring timely, efficient, and accurate invoicing and collection of payments from our clients. You will work closely with the Sales Team to...

Job DescriptionPrimary Responsibility - Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the billing and metering queriesPerformance Parameters- 1+ chat concurrency / Average Handle Time, Quality Assurance (Finished Product Quality ) Measurement of the customer service...

Job DescriptionWe are seeking a skilled Senior Executive to join our team in the role of Collection and Analysis Expert. The successful candidate will be responsible for analyzing unapplied/unallocated cash, researching and analyzing aged unmatched transactions, and ensuring adherence to company policies and procedures.

Key ResponsibilitiesSupport the provision of customer service through various communication channels.Collaborate with teams across the bank to align and integrate customer care processes.Identify areas for improvement and provide recommendations for change in customer care processes.Develop and implement customer care procedures and controls to mitigate...

Job Overview:This is a challenging role that requires excellent communication and problem-solving skills to deliver exceptional customer experiences. As a Customer Service Representative at EXL Service, you will be responsible for handling customer inquiries, resolving issues, and providing top-notch support via webchat and voice calls. Required Skills and...

At EXL IT Service Management, we're on the lookout for a talented Senior Machine Learning Expert to help us drive business growth through data-driven insights. As a key member of our team, you'll be responsible for developing and deploying cutting-edge machine learning models that meet the evolving needs of our clients.To succeed in this role, you'll need a...

Job OverviewAt PrismHR, we are committed to providing our customers with exceptional service and support. As a US Payroll Tax Professional, you will play a critical role in helping us achieve this goal.About the PositionIn this role, you will be responsible for resolving tax discrepancies by analyzing tax data and processing necessary corrections. You will...

Job Description: The Associate Escalation Resolution Manager (ERM) plays a key role in ensuring the de-escalation and ongoing satisfaction of Adobe's enterprise customers. This position requires strong program management skills, effective communication, and leadership abilities to drive customer-centric solutions.Responsibilities:Develop and execute...

**About EXL IT Service Management**We are a leading provider of IT service management solutions, dedicated to delivering exceptional customer experiences.Job Description:The primary role involves interacting with end customers via chat, focusing on answering queries related to motor servicing and providing information on product cover/motor...