Quality Assurance Specialist

2 weeks ago

Mumbai, Maharashtra, India beBeeQuality Full time ₹ 7,00,000 - ₹ 11,00,000

Job Title: Quality Assurance Specialist

Description:

  • Audit and evaluate call, chat, email interactions on product processes, communication, and soft skills.
  • Conduct audits and provide feedback to improve scores for training throughput or conversion.
  • Analyze data and create reports to drive process improvement.
  • Participate in calibration sessions to ensure consistent scoring and feedback delivery.
  • Communicate with the team to emphasize the importance of positive customer experiences.
  • Make recommendations to enhance product knowledge and reduce learning curves.
  • Ensure compliance with internal policies, procedures, and regulations.
  • Engage in customer interactions to highlight key areas for improvement.
  • Prioritize tasks and execute projects with a focus on 100% closure.
  • Provide real-time support as needed.

Requirements:

  • Experience in handling quality assurance for outbound sales accounts.
  • Familiarity with audit and coaching processes.
  • Excellent writing and comprehension skills.
  • Effective verbal and written communication skills.
  • Technical knowledge of English communication principles.
  • Strong presentation, feedback, and coaching skills.
  • Proficiency in MS Office, particularly Excel and PowerPoint.
  • Customer-centric attitude and excellent interpersonal skills.
  • Ability to analyze data and generate quantitative and qualitative insights.

What We Offer:

We value our employees and strive to provide a supportive work environment that fosters growth and development.

How to Apply:

Please submit your application with your resume and a cover letter outlining your relevant experience and qualifications.

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