Customer Escalation Specialist

2 days ago

Hyderabad, Telangana, India beBeeCustomerEscalation Full time ₹ 75,00,000 - ₹ 1,50,00,000

We are looking for an experienced professional to join our support team as a Customer Escalation Specialist.

The ideal candidate will have excellent communication skills, a strong commitment to customer satisfaction, and proven experience in resolving complex issues.

The role involves timely and effective resolution of customer queries, complaints, and escalations, with full ownership of assigned cases. The specialist will work collaboratively with dependency teams and confidently interact with management/leadership to ensure issues are resolved to the customer's satisfaction.

Required Skills and Expertise:

  • Bachelor's degree in any field.
  • Champion of customer-centricity and empathy, demonstrating unwavering drive for resolving customer issues.
  • 2+ years of experience in customer support at a leading organization.
  • 1+ years of experience in handling complex escalations.
  • Excellent communication skills with fluency in English.
  • Working knowledge of MS Excel/Google Sheets preferred.
  • Hands-on experience with ticketing tools (e.g., Freshdesk).

Benefits:

  • A fast-paced and innovative environment where you can make a tangible impact.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic team culture.

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