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Field Services Specialist

1 week ago

Patna, Bihar, India Tricog Health Full time

Company Overview: Tricog Health is a leading provider of innovative healthcare solutions, dedicated to delivering exceptional services to our clients.

Job Description: We are seeking a highly skilled Field Services Engineer to join our team. As a Field Services Engineer, you will be responsible for installing machines, educating customers on their use, and providing technical support.

Key Responsibilities:

  • Coordinate daily activities to meet project objectives
  • Install machines and ensure they are functioning correctly
  • Educate customers on the use of machines, software, and applications
  • Attend breakdown calls and troubleshoot issues
  • Provide first-time resolution for machine-related issues
  • Build strong relationships with customers through excellent communication and customer service skills
  • Collect, record, and maintain data to meet project objectives
  • Closely work with local client centers to achieve desired goals
  • Brainstorm with internal teams to address gaps and develop solutions
  • Support operational aspects of product implementation and development

Required Skills and Qualifications:

  • Minimum 2 years' experience in a healthcare institution
  • Experience in Health Tech or Public health sectors is highly advantageous
  • Strong MS Office skills (PowerPoint, Word, Excel) and IT literacy
  • Ability to work productively with minimal supervision
  • Good communication and customer service skills
  • Experience troubleshooting and responding to customer concerns
  • Strong time management skills and ability to adapt to changing circumstances
  • Ethical and trustworthy
  • Valid driving license and bike ownership

Languages: English, Hindi (must)

Job Types: Full-time, Permanent