Product Specialist

2 weeks ago


Patna, Bihar, India Royal Enfield Full time
Job Requirements

Position title

Product Specialist - Assistant Manager

Reports to

Team Manager

Job grade

Assistant Manager

Location

Patna

Job Purpose

The Product Specialist are responsible for handling Technical Complaints of the product received via support team, Social Media, escalations. They will address and resolve the issue addressed by customers.

Key Responsibilities

  • Acknowledges customer complaints within 2 hours of complaint receipt
  • Understands from customer and handhold them by providing confidence and coordinating with dealer team for necessary support and closure
  • Provide quick resolution of critical issues through hotline call / VDO / training with technical assistance team
  • Weekly meeting with regional team for reduction of complaint
  • Updating root cause analysis for each complaints
  • Analyze the customer complaints generated through different modes and take it up with respective teams. Non-Product issues like Operational Issue to be addressed with field team and product issues with technical support team for corrective actions from plant team.
  • Compliant trend monitoring and proactive decision making for service campaign/service updates to field employees.
  • Closure of complaints with customer satisfaction note from customer to be ensured.
Work Experience

Education

  • Bachelor's in Mechanical or Automobile Engineering

Experience

  • 3 to 4 years in aftersales (Automotive Industry) function as an area service manager. He should have good technical skills and exposure to handling customer complaints.
  • Hands-on field experience would be preferable
  • Good customer handling skills and excel skills


  • Patna, Bihar, India Viayaam Full time

    Create engaging visual content that captures the essence of our brand and resonates with our audience. As a key member of our team, you will be responsible for developing and implementing video production strategies that align with our business objectives. You will have the opportunity to collaborate with our creative and marketing teams to produce...


  • Patna, Bihar, India Viayaam Full time

    Job DescriptionWe are seeking a skilled Video & Graphics Editor to join our team in Patna. In this role, you will be responsible for producing and editing high-quality video content that showcases our brand's personality and values. Your expertise in video color grading, motion graphics, and video production will enable us to deliver exceptional visual...


  • Patna, Bihar, India Tricog Health Full time

    Company Overview: Tricog Health is a leading provider of innovative healthcare solutions, dedicated to delivering exceptional services to our clients.Job Description: We are seeking a highly skilled Field Services Engineer to join our team. As a Field Services Engineer, you will be responsible for installing machines, educating customers on their use, and...


  • Patna, Bihar, India Mentors Eduserv Full time

    About UsMentors Eduserv is a renowned organization dedicated to providing top-class education services. With multiple locations across Bihar & Jharkhand, we cater to a diverse range of students seeking prestigious National Competitive Examinations like JEE (MAIN & ADVANCED), NEET, NTSE & OLYMPIADS.We have received several awards for being the No. 1 Coaching...


  • Patna, Bihar, India Medtronic Full time

    Careers that Change Lives Sales Representative II should be able to manage sales within his defined regional territory. Territory Manager is responsible for achieving sales revenue through generating orders through clinical/operating room selling of the Surgical Synergy/Trauma products & representing the organisation in accordance with its policies A...


  • Patna, Bihar, India Tricog Health Full time

    Job Description:As a District Project Coordinator at Tricog Health, you will play a vital role in implementing our healthcare solutions across various districts. Your primary responsibilities will include stakeholder management, invoice submission and payment collection follow-ups, patient data collection, tracking post-intervention patients, and data entry...

  • Field Service Eng I

    2 weeks ago


    Patna, Bihar, India Bio-Rad Full time

    The principal job function of the Technical Service Staff (Field Service Engineer) is to provide after-sales field technical service support for Bio-Rad's Laboratory Systems/Equipment. He/she will be the first line technical service support to our customers. The responsibilities include, but not exclusive and effectively the area of responsibilities will be...


  • Patna, Bihar, India Otis College of Art and Design Full time

    Date Posted: 2024-06-25 Country: India Location: 304, Capital Tower, Block A, Fraser Road, Patna - 800001 (Bihar), India Job Title JOB TITLE: Executive – Service Sales GRADE: Executive REPORTS TO: Area Managers JOB RESPONSIBILITIES Preparing daily, weekly, monthly MIS and other related reports and providing the same to middle and...

  • Product Specialist

    3 days ago


    Patna, India Royal Enfield Full time

    Job Requirements Position title Product Specialist - Assistant Manager   Reports to Team Manager   Job grade Assistant Manager   Location Patna   Job Purpose The Product Specialist are responsible for handling Technical Complaints of the product received via support team, Social Media, escalations. They will address and resolve...


  • Patna, India Zyeta Full time

    Job description Job Description:Are you a detail-oriented and results-driven email marketer with a passion for crafting compelling email campaigns that engage and convert? Do you have a track record of driving successful email marketing strategies? If so, we want you to join our team as an Email Marketing Specialist.Key Responsibilities:Email Campaign...


  • Patna, India KnitFinance Full time

    About Us:Knit group is a pioneering web3 company at the forefront of innovation in the decentralized technology space. Our mission is to scale web3 and companies in the blockchain tech ecosystem.Job Description:We are seeking a passionate and experienced Business Development and Outreach Specialist to join our dynamic team. As a key member of our business...


  • Patna, India Delphie Consulting services Full time

    Hiring!! Hiring!! Hiring!!We have urgent opening for Field Sales Officer At Karnataka, Pan IndiaJob Title: Field Sales Officer Key Responsibilities: 1. Client Interaction: Interact with clients to understand their needs and provide solutions.2. Data Collection: Gather data and feedback from clients to improve our products/services.3. Sales and Promotion:...


  • Patna, India Linkifi Full time

    Job Title: AI Automation & Workflow SpecialistLocation: RemoteEmployment Type: Contract (Full-Time & Part-Time will be considered)Company: LinkifiAbout LinkifiLinkifi is on a mission to transform our internal operations using cutting-edge artificial intelligence and automation. We strive to create smarter, more efficient processes that empower our team,...

  • Project Sales

    3 weeks ago


    Patna, India Pidilite Industries Limited Full time

    HiPidilite is hiring for Technical Marketing ExecutiveLocation : PatnaSkill and Designation : Technical Marketing Executive ( Project Sales )Exp : 3 to 14 years on roll exp in Project Sales ( Good exposure in Architect and Contactor Segment )Age : Upto 36Education : B.TECH / Dip preferred or any graduateCommunication : Excellent communicationIndustry Exp...

  • Project Sales

    3 weeks ago


    Patna, India Pidilite Industries Limited Full time

    HiPidilite is hiring for Technical Marketing ExecutiveLocation : PatnaSkill and Designation : Technical Marketing Executive ( Project Sales )Exp : 3 to 14 years on roll exp in Project Sales ( Good exposure in Architect and Contactor Segment )Age : Upto 36Education : B.TECH / Dip preferred or any graduateCommunication : Excellent communicationIndustry Exp...

  • Project Sales

    4 weeks ago


    Patna, India Pidilite Industries Limited Full time

    Hi Pidilite is hiring for Technical Marketing Executive Location : Patna Skill and Designation : Technical Marketing Executive ( Project Sales ) Exp : 3 to 14 years on roll exp in Project Sales ( Good exposure in Architect and Contactor Segment ) Age : Upto 36 Education : B.TECH / Dip preferred or any graduate Communication : Excellent communication Industry...

  • Project Sales

    4 weeks ago


    Patna, India Pidilite Industries Limited Full time

    Hi Pidilite is hiring for Technical Marketing Executive Location : Patna Skill and Designation : Technical Marketing Executive ( Project Sales ) Exp : 3 to 14 years on roll exp in Project Sales ( Good exposure in Architect and Contactor Segment ) Age : Upto 36 Education : B.TECH / Dip preferred or any graduate Communication : Excellent communication Industry...


  • Patna, India Trantor Full time

    The data engineer will join the client's Data Group, which consists of DIH, DW and EDI teams, to provide data efficiently with excellent quality for business intelligence, analytics and reporting. Additionally, the group will make data translation and delivery between internal and external systems efficient and bulletproof. Initially, the candidate will...

  • Project Sales

    4 weeks ago


    Patna, India Pidilite Industries Limited Full time

    Hi Pidilite is hiring for Technical Marketing Executive Location : Patna Skill and Designation : Technical Marketing Executive ( Project Sales ) Exp : 3 to 14 years on roll exp in Project Sales ( Good exposure in Architect and Contactor Segment ) Age : Upto 36 Education : B.TECH / Dip preferred or any graduate Communication : Excellent communication...

  • Project Sales

    4 weeks ago


    Patna, India Pidilite Industries Limited Full time

    HiPidilite is hiring for Technical Marketing ExecutiveLocation : PatnaSkill and Designation : Technical Marketing Executive ( Project Sales )Exp : 3 to 14 years on roll exp in Project Sales ( Good exposure in Architect and Contactor Segment )Age : Upto 36Education : B.TECH / Dip preferred or any graduateCommunication : Excellent communicationIndustry Exp :...

  • Project Sales

    4 weeks ago


    Patna, India Pidilite Industries Limited Full time

    Hi Pidilite is hiring for Technical Marketing Executive Location : Patna Skill and Designation : Technical Marketing Executive ( Project Sales ) Exp : 3 to 14 years on roll exp in Project Sales ( Good exposure in Architect and Contactor Segment ) Age : Upto 36 Education : B.TECH / Dip preferred or any graduate Communication : Excellent communication...

  • Project Sales

    4 weeks ago


    Patna, India Pidilite Industries Limited Full time

    HiPidilite is hiring for Technical Marketing ExecutiveLocation : PatnaSkill and Designation : Technical Marketing Executive ( Project Sales )Exp : 3 to 14 years on roll exp in Project Sales ( Good exposure in Architect and Contactor Segment )Age : Upto 36Education : B.TECH / Dip preferred or any graduateCommunication : Excellent communicationIndustry Exp :...


  • Patna, India Medtronic Full time

    Careers that Change Lives Sales Representative II should be able to manage sales within his defined regional territory. Territory Manager is responsible for achieving sales revenue through generating orders through clinical/operating room selling of the Surgical Synergy/Trauma products & representing the organisation in accordance with its policies A...

  • Amc Sales

    3 days ago


    Patna, India Numeric Power Systems Limited Full time

    Position: Assistant Manager - AMC About The Company Numeric, which is headquartered in Chennai has an experience of 35 years in the field of UPS and Power Electronics. It has a pan India presence with 27 Sales Offices. It has the largest service network in India consisting of 254 service centers and more than 900 trained technicians. Numeric, is one of the...


  • Patna, India Randstad Enterprise Full time

    Randstad Enterprise is a global talent leader, providing solutions and expertise that helpcompanies position for growth, execute on strategy, and improve business agility. Ourexperience encompasses all facets of the talent acquisition of permanent employees and thecontingent and contractor workforce. Key offerings include Managed Services Provider...


  • Patna, India Champu Full time

    **About**: **For the best quality **custom t-shirts for corporates**, events, company outings, group events and more, get in touch with Champu.in With an impeccable track-record in providing timely deliveries with ZERO compromise on quality and nearly 100% client satisfaction, spanning half a decade, Champu.in prides itself in delivering services for t-shirt...


  • Patna, India SUBHWANTI GROUP OF INSTITUTIONS Full time

    **Hiring For Digital Marketing - Associate** Make a real difference by putting your Marketing experience and expertise to work as an Digital Marketing - Associate at Subhwanti Institute of Education. We are looking for an enthusiastic Marketing Associate (Education sector) to help us in our overall marketing efforts. You will be an integral part of the...


  • Patna, Bihar, India Job Destiny Full time

    We are looking for a Marketing Coordinator to participate in our company’s advertising campaigns. Your main responsibilities include conducting market research, producing promotional materials and analyzing sales data. Ultimately, you will ensure our company’s marketing efforts help us achieve our immediate and long-term business...