Senior Transformation Project Manager
2 days ago
Job Description:
We are seeking an experienced Senior Transformation Project Manager to join our team at IDFC FIRST Bank. In this role, you will be responsible for managing key transformation projects, independently or along with Subject Matter Experts. You will track progress, lead from the front, and hold relevant teams accountable for ensuring the right outcomes.
Responsibilities:
- List the primary deliverables that this individual will have to be responsible for, with a clear focus on keywords that help candidates/recruiters gauge the requirement.
- Manage key transformation projects, independently or along with Subject Matter Experts, to ensure successful delivery and achieve desired outcomes.
- Implement quality controls and monitoring mechanisms for Wholesale Branch Operations & Client Servicing| CAD & Lending operations unit to maintain high standards of service delivery.
- Review, improve, and manage production measurement tools and standards across teams within the unit to optimize performance.
- Support the delivery of defined management information reports on time and with accuracy, including dashboards for senior management.
- Effectively run the governance for weekly reviews & other periodic all-hands meetings with teams within Branch Operations & Client Servicing| CAD & Lending Operations.
- Run the governance for KPI review with Head of Branch Operations & Client Servicing| CAD & Lending Operations; monitor adherence to quality systems, targets across all quadrants - cost, service, risk, and people.
- Refine metrics on an ongoing basis and stabilize data collection and computing methodologies to minimize input and maximize output.
- Support any other requirements or analysis by collaborating across other wholesale banking operations units/business/COO functions.
- Establish transparent and objective metrics to measure change, deliver customer satisfaction, improved efficiency, enhanced controls, etc.
- Manage and maintain all dashboards for unit-projects, costs, and savings, hiring, volumes, KPIs, budget, etc., and provide details to departments as and when required.
Requirements:
- Graduation: Any Graduate
- Professional Qualification/Certification: Any Professional Degree
- Experience: 5 to 10 years of relevant experience in Projects & Service Delivery
Estimated Salary: ₹1,200,000 - ₹2,400,000 per annum
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