
Business Transformation Lead
6 days ago
We are seeking a highly organized and results-driven individual to join our team as a Process Excellence Specialist.
The ideal candidate will have a strong background in process improvement, project management, and Lean/Six Sigma methodologies. They will be responsible for driving continuous improvement initiatives across multiple sites and functions, leading transformational projects, and defining end-to-end processes to ensure maximum efficiency.
Key Responsibilities:
- Develop and implement process improvement initiatives using Lean/Six Sigma methodologies.
- Lead cross-functional teams to map current processes, identify gaps, and implement improvement roadmaps.
- Conduct root cause analysis (RCA) and problem-solving to address performance bottlenecks.
Requirements:
- Minimum 8 years' experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in US/UK Insurance operations.
- Proven expertise in project management, Six Sigma/Lean initiatives, process transformation, automation, P&L analysis, and continuous improvement.
- Technical Skills: Minitab, MS Excel, MS PowerPoint; experience in analytics and statistical problem-solving.
Soft Skills:
- Strong quantitative and analytical problem-solving ability.
- Ability to influence without authority and inspire cross-functional teams.
Benefits:
- Opportunity to work on high-impact improvement projects.
- Chance to develop leadership skills and mentor others.
- Collaborative and supportive work environment.
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