Experienced Customer Support Representative

3 days ago

Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Description

This role involves acting as a frontline ambassador for the organization, ensuring that every customer receives reliable support, responsive communication, and seamless service delivery.

  • Manage customer inquiries, orders, and requests with accuracy and professionalism.
  • Coordinate with sales, logistics, and finance teams to ensure smooth order processing and delivery.
  • Track order status and proactively update customers on progress or potential issues.
  • Assist in resolving service complaints, claims, and concerns with a solutions-first mindset.
  • Maintain detailed customer records in CRM systems and generate service performance reports.
  • Provide after-sales support, including product information, warranty handling, and documentation.
  • Support customer engagement activities and contribute to service improvement initiatives.

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