Customer Support Specialist

8 hours ago

Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 6,00,000
Customer Service Representative

We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Representative. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities:
  • Handle incoming calls and respond to customer queries in a timely and professional manner.
  • Make outbound calls to customers for follow-ups, feedback, or information updates.
  • Resolve product/service-related issues effectively, escalating when necessary.
  • Maintain a high level of customer satisfaction by providing accurate information and support.
  • Document all customer interactions and update CRM systems.
Requirements:
  • Graduate / Diploma (any discipline).
  • 0–2 years of experience in customer support (voice process). Freshers are welcome.
  • Excellent verbal communication skills in English and the local language.
  • Good listening skills, patience, and empathy when dealing with customers.
  • Basic computer knowledge (MS Office, Email, CRM tools).

The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to work in a fast-paced environment.

About Us:

We value professionalism, teamwork, and customer satisfaction. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.

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