High-Performing SAP CS Professional Wanted

2 days ago

Bikaner, Rajasthan, India beBeeCustomerServiceExpert Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Enhance Your Career with a Premium SAP CS Role

Job Description:

We are seeking an experienced professional to fill a challenging position as a SAP Customer Service (CS) expert. In this role, you will be responsible for delivering exceptional customer service and support through the utilization of SAP CS module.

Your primary focus will be on providing proactive and reactive support services to our clients, ensuring timely resolution of their issues and concerns. You will also contribute to the development and implementation of innovative solutions that drive business growth and improvement.

This is an exciting opportunity for a skilled and dedicated individual to join our team and make a meaningful impact in the field of customer service.

Required Skills and Qualifications:
  • A minimum of 5-7 years of experience working with SAP CS module.
  • Bachelor's degree in Computer Science or equivalent from an accredited college or university.
  • Experience with SAP S/4 HANA Rise on AWS is mandatory.
  • S4 Certification is highly desirable.
  • Strong knowledge of CS module topics including Org. Structure, CS Master Data / Supporting Doc. Types for Service, Pricing, Corrective Maintenance Service, Preventive Maintenance Service, Service Contract Management, Service Monitoring and Analytics, Warranty Claim Management - Customer Claim Processing, Warranty Claim Management - Supplier Recovery Processing, In-House Repair, Recurring Services, Service Order Management, Interaction Center Service Request Management, Business Process Requirement GAPs and Analysis, RICEF-W Objects.
Key Responsibilities:
  • Providing technical support and assistance to clients via phone, email, or chat.
  • Resolving complex customer issues and complaints in a timely and effective manner.
  • Developing and implementing process improvements to enhance efficiency and productivity.
  • Collaborating with cross-functional teams to achieve business objectives.
  • Staying up-to-date with industry trends and best practices in customer service.
Benefits:

As a valued member of our team, you can expect:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work on challenging projects and make a real impact.
How to Apply:

If you are a motivated and detail-oriented individual with a passion for customer service, please submit your application with the following details:

  • Total Experience.
  • SAP Experience.
  • Current Company.
  • Current CTC.
  • Expected CTC.
  • Current Location.
  • Availability (Notice Period).

Candidates with a joining availability of 30 days or less are preferred.

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