Senior Cloud Operations Specialist

2 days ago

Mangalore, Karnataka, India beBeeAdministrator Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title:

Atlassian Administrator

Key Responsibilities:
  • Collaborate with Senior Technical Management, Product Owners and Project Managers to develop and implement requirements.
  • Optimize service delivery by leveraging existing Atlassian tools such as Jira and Confluence without unnecessary investment in new products.
  • Ensure alignment of Technology solutions with Operational areas to focus on practical delivery of solutions architecture.
  • Act as Subject Matter Expert (SME) for Atlassian Jira and Confluence and related Add-ons.
  • Provide ownership and regular updates of issues including supporting users with best practice advice until resolved.
  • Evaluate, diagnose, research, analyze and provide solutions to simple and medium-complexity problems encountered.
  • Proactively plan to assess new upcoming features on cloud and communicate to users wherever applicable.
  • Ensure adherence to Security Policy surrounding platform standards and provides engineering solutions as directed by the Security Product roadmap.
  • Match operational requirements in the delivery of services around standards and engineering.
  • Owns and manages user access permissions per security guidelines.
Required Skills & Qualifications:
  • Extensive expertise in analyzing, troubleshooting, implementing, and supporting Jira and Confluence Cloud.
  • Demonstrated ability in managing Jira Cloud and Confluence Cloud within a professional environment.
  • Aquaintance with Agile methodologies and cloud-based project management tools.
  • Comprehensive understanding of security policies, user management, best practices, design, usage, implementation, and troubleshooting.
  • Exceptional analytical and troubleshooting skills in a cloud-based setting.
  • Proficiency in Shell, Python, and Groovy scripting for automating tasks.
  • Strong knowledge in creating reports on Jira Dashboards and EazyBI.
  • Outstanding implementation skills in managing Jira custom fields, workflow management, and developing common templates.
  • Considerable experience in integrating Jira and Confluence with third-party tools.
  • Proficient in cost optimisation by identifying and substituting unnecessary plugins.

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