Integration Operations Support Specialist

2 weeks ago


Anywhere in IndiaMultiple Locations Crox Consulting Inc Full time

Job Summary

Crox Consulting Inc is seeking a highly skilled Integration Operations Support Specialist to join our team. The ideal candidate will have a strong background in supporting IBM ACE, MQ, SQL, and Java production environments.

Key Responsibilities

  • Monitor IBM ACE, MQ, and Java production environments to ensure optimal performance and availability.
  • Troubleshoot IBM ACE and MQ applications using debugger and trace files.
  • Diagnose and troubleshoot technical issues, including message processing errors, database connectivity problems, and Java application errors.
  • Write scripts for automating application monitoring and health checks.
  • Work with DBA's for any integration issues connecting to databases.
  • Collaborate with IBM support for any issues that cannot be resolved internally.
  • Initiate cases with IBM and ensure follow-up until resolution.
  • Respond promptly to incidents, alerts, and service requests.
  • Responsible for meeting Service Level Agreements (SLA) for all incidents.
  • Work closely with development teams to investigate and resolve complex integration issues.
  • Implement change requests, defect fixes related to IBM ACE, MQ & Java applications, following change management processes.
  • Document procedures, configurations, plus troubleshooting steps for IBM ACE, MQ, and Java applications.
  • Perform and support routine maintenance tasks, such as applying patches and updates, and ensure system security and overall compliance.
  • Collaborate with other teams to improve security, performance, back up strategies, and disaster recovery plans.
  • Participate in on-call rotation to provide 24/7 support for critical production issues.

Requirements

  • 5+ years of experience in supporting IBM ACE, MQ, SQL, and Java production environments.
  • Strong working knowledge of IBM ACE & MQ.
  • Strong design and development skills using IBM ACE, MQ applications.
  • Solid experience in supporting ESB Integrations with Java, SQL, FTP, SFTP, SOAP, and Rest APIs.
  • Experience with monitoring tools such as Avada Monitoring, Splunk.
  • Experience with SQL scripting for data retrieval, manipulation, and reporting.
  • Proficiency in Java programming and debugging, with experience in diagnosing application errors and performance issues.
  • Prior experience with Azure dev Ops, Jenkins, Maven is a plus.
  • Prior experience with API management tools like APIGEE, APIC is a plus.

Education Requirements

Bachelor's degree in Computer Science, Information Technology, or related field.



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