Training Manager
1 month ago
About the Role: We are seeking a highly skilled Training Manager to join our team at Firstsource. As a Training Manager, you will be responsible for developing and implementing training programs for all employees, including new recruits.
Key Responsibilities:
* Develop and implement training programs to enhance employee skills and knowledge
* Identify training needs and create training schedules
* Design and deliver training modules, ensuring effective logistics management
* Manage relationships with external trainers and training institutes
* Collaborate with cross-functional teams to improve training output and effectiveness
Requirements:
* Graduate/Postgraduate degree
* 5-8 years of experience in Training Management
* Excellent communication and presentation skills
* Ability to conceptualize and design content
* Good interpersonal and analytical skills
About Firstsource: Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across various verticals.
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