Expert Service Management Professional

5 days ago


Vijayawada, Andhra Pradesh, India beBeeService Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

**ITSM ServiceNow Technical Consultant Role**

We are seeking a seasoned IT service management expert to design, develop and implement ServiceNow solutions that elevate our organization's capabilities.

**Key Responsibilities:**

  • Design and build innovative ServiceNow applications, modules and workflows tailored to business needs.
  • Implement and support IT service management processes, including incident, problem, change and knowledge management.
  • Integrate ServiceNow with external systems utilizing REST/SOAP APIs, MID servers and other tools.
  • Provide technical assistance and troubleshooting for ServiceNow-related issues.
  • Develop comprehensive documentation for ServiceNow configurations.
  • Analyze data from IT service management tools and provide actionable recommendations for process enhancements.

**Requirements:**

* 6-12 years of experience in IT service management consulting.* Strong background in designing, developing and implementing ServiceNow solutions.* In-depth knowledge of ServiceNow IT service management modules and features.* Exceptional problem-solving and analytical skills.* Ability to collaborate closely with stakeholders to understand business requirements.

**Ideal Candidate Profile:**

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. They should also be proficient in ServiceNow configuration and customization.



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