Managed Services Delivery Expert

2 weeks ago


Hyderabad, Telangana, India NTT DATA Global Delivery Services Limited Full time

**About Us**

NNTT DATA Global Delivery Services Limited is a global leader in business and technology services. We help our clients innovate, optimize, and transform for long-term success.

We invest heavily in research and development to drive innovation and provide cutting-edge solutions to our clients. Our diverse team of experts in over 50 countries works together with our partners to deliver exceptional results.

**Job Description**

The Managed Services Delivery Expert plays a crucial role in ensuring the successful delivery of managed services to our clients. This includes overseeing the end-to-end delivery of managed services contracts, managing client relationships, and ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).

Key Responsibilities:

  • Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and SLAs.
  • Acts as the primary point of contact for client inquiries, escalations, and feedback.
  • Understands client business needs and objectives to tailor required services accordingly.
  • Ensures the successful delivery of managed services to clients, meeting SLAs and quality standards.

**Requirements**

To be successful in this role, you will need:

  • Seasoned experience in managed services and/or support services environment.
  • Demonstrated experience in managed services - service delivery and client management.
  • Successful delivery of managed services to clients, meeting SLAs and quality standards.
  • Service delivery alignment with contractual agreements and compliance requirements.
  • Monitoring contract performance.

**What We Offer**

We offer a dynamic and inclusive work environment, opportunities for career growth and development, and a competitive compensation package.



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