Managed Services Delivery Specialist
2 weeks ago
NTT DATA Global Delivery Services Limited is a leading provider of digital and AI infrastructure. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
Job Description
The Managed Services Client Delivery Specialist is a seasoned subject matter expert responsible for overseeing the end-to-end delivery of managed services contracts to clients. This role supports the business and protects the company's reputation by taking responsibility for contract management for local, small and low to medium complexity contracts.
Main Responsibilities:
- Ensure client satisfaction by delivering services according to agreed service definitions and Service Level Agreements (SLAs).
- Act as the primary point of contact for client inquiries, escalations, and feedback.
- Understand client business needs and objectives to tailor required services accordingly.
Key Skills and Qualifications:
- Seasoned analytical mindset, strong initiative, self-driven with a commitment to succeed.
- Seasoned understanding of managed services, including infrastructure, cloud, security, and support.
- Excellent communication, negotiation, and problem-solving skills.
- Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
- Relevant ITIL certification preferred.
- Relevant project management certification (for example, PMP) is preferred.
Required Experience:
- Seasoned demonstrated experience in a managed services and/or support services environment.
- Seasoned demonstrated experience in managed services - service delivery and client management.
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