Customer Service Technician

5 days ago

Coimbatore, Tamil Nadu, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team.

Job Description:
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to customer inquiries in a timely and professional manner via phone, email, or chat.
  • Diagnose and troubleshoot technical problems and escalate complex issues to higher-level support if necessary.
  • Install, modify, and repair computer hardware and software.
  • Maintain logs of issues and solutions to identify recurring problems and improve support processes.
  • Collaborate with internal teams to ensure customer satisfaction and timely resolution.
Required Skills and Qualifications:
  1. Strong analytical and problem-solving skills.
  2. Excellent communication and interpersonal skills.
  3. Ability to work effectively in a fast-paced environment.
  4. Knowledge of computer systems, software, and hardware.
  5. Ability to learn and adapt to new technologies.
Benefits:
  • Opportunity to work with a dynamic team.
  • Professional growth and development opportunities.
  • A competitive compensation package.
Others:

The ideal candidate will be a team player with a positive attitude and a passion for providing excellent customer service. If you are a motivated and organized individual who is eager to take on new challenges, we encourage you to apply.

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