Technical Field Service Cloud Consultant with Implementation Expertise

4 weeks ago


Bengaluru, Karnataka, India Oracle Full time

As a seasoned technical consultant at Oracle, you will play a pivotal role in delivering exceptional post-sales support and solutions to our esteemed customer base. With a strong focus on Field Service Cloud, you will be the primary point of contact for customers, OEMs, and VARs, resolving complex installation, maintenance, and usage issues related to Oracle products.

A high level of customer satisfaction is paramount, and you will work closely with internal Oracle employees to facilitate customer relationships and provide expert advice and assistance on diverse customer situations and escalated issues.

Your key responsibilities will include providing top-notch customer service support, diagnosing and resolving functional issues of complex and critical service requests, and driving complete resolution of each issue reported by the customer.

You will be expected to possess an in-depth understanding of Field Service Cloud version 19+ capabilities, as well as implementation/support experience on modules/Features like Capacity, Collaboration, Core Manage, Customer Communication, Forecasting, Mobility, Routing, Smart Location etc.

Additionally, you should have hands-on functional/product and/or technical experience, worked with L3 level support, or have equivalent knowledge.

We are seeking a self-driven, result-oriented individual with strong problem-solving skills, excellent customer interaction/service expertise, effective communication (verbal and written), and a focus on relationships (internal and external).

This position requires a strong willingness to learn new things and share them with others, influencing/negotiating skills, teamwork, customer focus, confidence, and decisiveness.

Salary: $120,000 - $180,000 per annum, depending on location and experience.



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