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Global Customer Support Representative
2 weeks ago
Job Title: Customer Service Associate
We are seeking highly motivated and results-driven professionals to support our clients in US-based voice processes, handling high-pressure customer interactions with professionalism.
Key Responsibilities:
- Handle inbound and outbound customer calls from US clients.
- Resolve queries related to products, services, billing, or technical issues.
- Maintain accurate records of customer interactions and follow-up actions.
- Ensure high levels of customer satisfaction through prompt and efficient service.
- Adhere to process workflows, scripts, and quality standards.
Required Skills & Qualifications:
- Bachelor's degree in any field.
- 2–4 years of experience in US voice process/customer support.
- Excellent verbal communication skills in English.
- Familiarity with CRM tools and call center software.
- Ability to work night shifts and meet performance metrics.
Preferred Attributes:
- Problem-solving attitude with the ability to think on your feet.
About This Role
This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our clients. As a customer service associate, you will be responsible for providing top-notch support to our US-based clients, handling high-pressure customer interactions with professionalism and accuracy.
What We Offer
We offer a competitive compensation package, including a comprehensive benefits program and opportunities for career growth and development.
