Import Operations Expert
3 weeks ago
Position Summary: We are seeking an experienced Import Operations Specialist to support our team. This position requires excellent communication skills, a strong knowledge of US logistics, FDA regulations, and custom clearance processes. The ideal candidate should be comfortable working evening shifts from 4 pm to 2 am (Indian Standard Time).
Responsibilities:
- Manage the import operations process for shipments entering the United States.
- Ensure compliance with all relevant regulations, including FDA requirements and customs clearance procedures.
- Communicate effectively with customers regarding new orders, shipment status updates, and any potential issues or delays.
- Coordinate with the warehouse team to generate and send packing slips for outbound shipments.
- Collaborate with trucking companies to arrange timely pickup and delivery of goods.
- Maintain accurate records of shipments, including tracking information, customs documents, and other relevant data.
- Resolve any discrepancies or issues related to shipments, working closely with internal and external stakeholders.
Qualifications:
- Previous experience in import operations or a similar role is required.
- Excellent communication skills, both written and verbal, with the ability to effectively interact with customers, colleagues, and trucking companies.
- Strong knowledge of US logistics, including FDA regulations, customs clearance procedures, and shipping documentation.
- Familiarity with customer communication techniques and soft calling skills for order status updates.
- Proficiency in using QuickBooks for order management and financial tracking is a plus.
Additional Requirements:
- Familiarity with international shipping terms and Incoterms.
- Flexibility to work evening shifts from 4 pm to 2 am (Indian Standard Time).
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