Senior Cloud Architect

6 days ago


Davangere, Karnataka, India beBeeAws Full time ₹ 20,00,000 - ₹ 25,00,000
Cloud Contact Center Solutions Developer

We are seeking a skilled Cloud Contact Center Solutions Developer to create scalable and automated systems that enhance the customer experience.

Key Responsibilities:
  • AWS Integration: Design and develop Lambda functions, Lex bots, and API integrations to support personalized customer interactions.
  • Automation & Optimization: Build API-driven automation workflows to streamline operations and improve agent efficiency.
  • IVR/CTI Customization: Customize IVR systems and CTI integrations to support advanced call handling and reporting features.
  • System Administration: Manage and monitor AWS resources, including DynamoDB, S3, and Lambda, to ensure high availability and performance.
Requirements:
  • AWS Expertise: Proven skills in designing and developing cloud-based contact center solutions using Amazon Connect.
  • Technical Proficiency: Proficient in configuring contact flows, Lambda integrations, and API-driven automation.
  • Hands-on Experience: Extensive experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization to deliver scalable customer experience solutions.

Benefits: As a Cloud Contact Center Solutions Developer, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative cloud-based contact center solutions. You will also have access to ongoing training and professional development opportunities to help you grow in your career.


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