Enterprise Voice Solutions Specialist
2 weeks ago
We are seeking a skilled and dedicated remote Mitel PBX Engineer to provide exceptional support for our telecommunications infrastructure.
About the RoleThe ideal candidate will possess extensive knowledge of Mitel or Avaya PBX systems and will be responsible for troubleshooting, configuring, and maintaining our PBX environment.
Key Responsibilities:- Provide remote technical support for PBX systems, including installation, configuration, and troubleshooting.
- Diagnose and resolve issues related to voice quality, call routing, and system performance.
- Assist clients with system upgrades, patches, and feature enhancements.
- Collaborate with team members to develop best practices and improve service delivery.
- Document support processes and maintain accurate records of issues and resolutions.
- Train and guide end-users on system functionalities and features.
- Monitor system health and performance, implementing proactive measures as needed.
In this role, you will have the opportunity to work with a dynamic team and contribute to the growth and success of our company.
About YouTo be successful in this role, you should have the following qualifications:
- Proven experience as a Mitel PBX Engineer or similar role.
- Strong understanding of VoIP, SIP protocols, and telephony systems.
- Proficiency in troubleshooting network and telecommunication issues.
- Excellent communication and customer service skills.
- Ability to work independently in a remote environment.
- Relevant certifications (e.g., Mitel Certified Solutions Expert) are a plus.
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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