Business Risk and Control Senior Analyst

4 weeks ago

Chennai, Tamil Nadu, India 12542 Citicorp Services India Private Limited Full time

At 12542 Citicorp Services India Private Limited, we are seeking a seasoned professional to fill the role of Business Risk and Control Senior Analyst. This position requires a seasoned professional with in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function.

Key Responsibilities:

  • Perform the role of a Business Analyst for the Centralized Customer Remediation Team.
  • Conduct in-depth investigation and analyses of issues logged into REMI tool.
  • Conduct issue intakes interviews with Business contacts / Issue owners and document issues comprehensively.
  • Utilize investigative skills to thoroughly comprehend the process / service where the disruption has occurred.
  • Lead the development of a comprehensive strategy document basis collaboration with the Issue owners and implementation of remediation plan.
  • Utilize data analysis tools to extract, and analyze and interpret data to identify impacted population and compute Financial harm incurred.
  • Work with LoB contacts to build remediation strategy. Liaise with multiple stakeholders to procure approvals for Remediation strategy.
  • Monitor remediation progress and ensure timely completion.
  • Ensure appropriate controls are in place and ensure adherence to laid out procedures. Help in the development of more effective controls.
  • Build and maintain artefacts and evidences for issue remediation through out every phase of the Remediation lifecycle. Ensure that the all Issue Remediations are kept audit ready at all times.
  • Act as a subject Matter Expert on systems, processes and Business Analysis tools and techniques.
  • Serve as the Point of contact for internal stakeholders regarding remediation efforts. Provide regular updates to Senior Management on status of remediation activities.
  • Ensure compliance with regulatory requirements and internal policies.
  • Provide training and support to team members.
  • Establish and disseminate best practices for issue remediation.
  • Identify opportunities for process improvement. Collaborate with process owners to design and implement enhancements.
  • Support and contribute to Operational and Compliance Risk in accordance with established Policy requirements.
  • Be involved with the implementation of standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Apply knowledge of the business, products, or services to identify and implement control points and processes throughout the business.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 10+ years of experience in a Banking environment.
  • Experience with Retail Banking products, services and processes.
  • Excellent business Analysis skills.
  • ECBA / CCBA/CBAP certifications are desirable, although not necessary.
  • Excellent project management and organizational skills.
  • Outstanding relationship building and relationship management skills.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Proficient in Microsoft Office with an emphasis on MS Excel.
  • Self-motivated and detail oriented.

Education:

Bachelor's/University degree or equivalent experience.

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