Business Risk and Control Senior Analyst

8 hours ago


Chennai, Tamil Nadu, India 12542 Citicorp Services India Private Limited Full time

The Business Risk and Control Senior Analyst role is a critical position within 12542 Citicorp Services India Private Limited, requiring a seasoned professional with in-depth disciplinary knowledge. The successful candidate will contribute to the development of new techniques and the improvement of processes and workflow for the area or function.



Key Responsibilities:



  • Perform business analysis for the Centralized Customer Remediation Team, conducting in-depth investigations and analyses of issues logged into REMI tools.

  • Conduct issue intakes interviews with business contacts and document issues comprehensively, utilizing investigative skills to thoroughly comprehend the process or service where the disruption has occurred.

  • Lead the development of a comprehensive strategy document in collaboration with issue owners and implement remediation plans, utilizing data analysis tools to extract, analyze, and interpret data to identify impacted populations and compute financial harm incurred.

  • Work with line of business contacts to build remediation strategies, liaise with multiple stakeholders to procure approvals for remediation strategies, and monitor remediation progress to ensure timely completion.

  • Ensure appropriate controls are in place and adherence to laid-out procedures, helping to develop more effective controls, build and maintain artefacts and evidence for issue remediation throughout the remediation lifecycle, and ensure that all issue remediations are kept audit-ready at all times.

  • Act as a subject matter expert on systems, processes, and business analysis tools and techniques, serving as the point of contact for internal stakeholders regarding remediation efforts and providing regular updates to senior management on the status of remediation activities.

  • Ensure compliance with regulatory requirements and internal policies, provide training and support to team members, establish and disseminate best practices for issue remediation, and identify opportunities for process improvement, collaborating with process owners to design and implement enhancements.

  • Support and contribute to operational and compliance risk in accordance with established policy requirements, being involved in the implementation of standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.



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