Customer Engagement Specialist

2 days ago

Surat, Gujarat, India beBeeCustomerService Full time ₹ 1,80,000 - ₹ 2,40,000
About the Role

The ideal candidate is a people person who enjoys solving issues proactively. Their responsibilities include engaging with customers and ensuring their needs are met effectively.

Responsibilities

  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms

Requirements

  • Excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Need to resolve technical queries related to Samsung home appliances
  • Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
  • Languages: Gujarati, English and Hindi

Key Skills

  • Excellent communication skills
  • Technical troubleshooting abilities

Desirable Skills

  • Experience in customer service

System Requirements

  • i5 or above processor
  • Windows 11 or above operating system
  • Wifi speed- 20 Mbps or above
  • UPS or inverter required
  • 8GB RAM or above

We value diversity and inclusivity in our hiring practices.

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