Operations Director

1 week ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 3,00,00,000 - ₹ 5,20,00,000
Service Delivery Leader

Role Overview:

We are seeking an experienced Service Delivery professional with a proven track record of managing large-scale operations across Banking, Financial Services, and Insurance (BFSI). The role requires strong expertise in Wealth Management, Retail Banking, Compliance, and Financial Risk functions, along with leadership skills to drive automation, transformation, and continuous improvement initiatives.

The ideal candidate will bring 15+ years of experience in setting up, transitioning, and managing large operations teams. Key Responsibilities include:

  • Lead end-to-end Service Delivery Management for global banking and financial clients, ensuring operational excellence and compliance.
  • Manage large delivery operations with high-quality service levels, customer satisfaction, and compliance with regulatory standards.
  • Drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.

Core Skills & Competencies:

  • Strong expertise in Wealth Management, Retail Banking, Compliance & Financial Risk.
  • Proven ability to lead and scale operations.
  • Excellent skills in Strategic Planning, Operational Excellence, and Business Performance Optimization.

Preferred Background:

  • 15-18+ years of progressive experience in Service Delivery / Program Management within BFSI domain.
  • Previous leadership roles with top-tier IT Services / Consulting firms.

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