
Lead Transformational Change Manager
16 hours ago
We are seeking a skilled Associate Director to lead our People Services Global Process Ownership team in India.
Key Responsibilities:- Support global leadership for process engineering, business solutions & reporting, HR service delivery, vendor solutions, and compliance teams.
- Align local India PS GPO teams with the global HR strategy, leveraging extensive experience in business transformation, digitalization, and process optimization.
- Oversee India team delivery for PS GPO initiatives, drawing on a strong track record of managing portfolios and achieving high utilization of capacity.
- Establish key performance metrics and actionable dashboards to improve transparency, reporting accuracy, and data-driven decision-making.
- Facilitate effective collaboration between local and global PS GPO teams and manage complex stakeholder relationships.
- Direct process improvement and lean methodology projects to increase productivity and drive continuous improvement within the PS GPO framework.
- Ensure compliance with global policies, procedures, and best practices.
- Bachelor's degree in Operations Management or relevant field. A master's degree is an added advantage.
- 15+ years' experience in business excellence, transformation, application management, and digital service delivery, leading global teams and transformation programs.
- Advanced technical proficiency in digitalization, automation, service management, data analytics, dashboard development, and process improvement.
- Strong proficiency in program and project management, service optimization, and financial management.
This role offers the opportunity to apply individual talents and diverse perspectives in an inclusive culture, where shared values bring out the highest potential of each colleague.
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