Strategic Transformation Professional

1 day ago

Cochin, Kerala, India beBeeTransformation Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Overview

As a Strategic Transformation Lead, you will spearhead large-scale transformation programs to drive operational efficiency, innovation, and cost-effectiveness across global business operations.

  • Transformation Leadership
    • Develop and implement comprehensive transformation strategies with a focus on process optimization, digitalization, and strategic planning.
    • Align transformation initiatives with organizational goals, driving measurable outcomes in areas such as productivity, service level adherence, and customer satisfaction.
  • Digital Innovation & AI
    • Identify and champion use cases for AI technologies, including machine learning, natural language processing, and automation, to drive business value and improve operational efficiency.
    • Collaborate with cross-functional teams to develop and deploy AI-powered solutions, ensuring effective change management and stakeholder alignment.
  • Process Optimization & Six Sigma
    • Leverage Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.
    • Conduct value stream mapping, root cause analysis, and process simulations to identify opportunities for process improvement and operational efficiency.
  • Cross-Functional Collaboration
    • Partner with business leaders, operations heads, and IT stakeholders to successfully execute transformation initiatives that deliver tangible ROI.
    • Manage complex transformation roadmaps using agile governance, ensuring stakeholder alignment, change management, and effective risk mitigation.

Required Qualifications:

  • Bachelor's degree in engineering, computer science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.
  • 5+ years of experience leading AI-driven initiatives, with a deep understanding of the entire model lifecycle, from development to deployment and AI governance.

Key Skills & Expertise:

  • Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms (e.g., Azure AI, AWS SageMaker, Google Vertex AI).
  • Strong command of automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate.
  • In-depth knowledge of operational challenges, especially in areas like Customer Experience (CX), Finance & Accounting (F&A), Risk Management, and Content Operations.

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