Emergency Response Specialist
1 month ago
About this Opportunity
As an Emergency Response Specialist at Ericsson, you will be responsible for managing incidents 24/7 and ensuring minimal disruption to services. You will set up technical and management bridges to facilitate communication during incidents and ensure timely communication with internal and external stakeholders.
Key Responsibilities
- Log all incident details, allocating approved categorization and prioritization.
- Keep users and stakeholders informed about their incident status at agreed intervals.
- Associate incidents with other records, such as changes, problems, and repetitive incidents.
- Provide first-line investigation and diagnosis of all incidents via major incident reports.
- Ensure recovery teams remain sensitive to data collection and correlation for potential root cause analysis post-event.
- Escalate critical outages to problem managers after restoration for root cause analysis.
- Remain available during designated shifts and/or roster periods.
Requirements
- Negotiation skills.
- Service delivery models and strategy.
- Emergency handling.
- Knowledge sharing and collaboration skills.
- Coaching and mentoring.
- Emergency recovery skills.
- EBP (Ericsson Business Process and Finance Processes).
- Ericsson Portfolio.
Why Join Ericsson?
At Ericsson, you will have the opportunity to use your skills and imagination to push the boundaries of what's possible. You will be challenged, but you won't be alone. You will be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
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